Free shipping for orders over $149 Shipping to 40+ states Earn points & swag Share with a friend get $10 each Free shipping for orders over $149 Shipping to 40+ states Earn points & swag Share with a friend get $10 each

FAQs

Straight answers.

Ordering, delivery, the whiskey and Basecamp. If it's not here, ask us.

Orders & delivery

Who can order?

You need to be 21 or over to order, and someone 21 or over with a valid ID has to sign for the delivery. Orders go through Flaviar Checkout and ship from licensed retail partners.

Where do you ship?

Across the US, to the states our licensed retail partners can deliver to. Enter your address at checkout and it will confirm before you pay.

We can't deliver to PO boxes, military bases or forwarding addresses.

How much is shipping?

Free on orders over $149. Under that, you'll see the shipping cost at checkout before you pay.

How long does delivery take?

Orders are usually packed within 1 to 5 business days and arrive within about 10 business days after that. You'll get an email with a tracking link when it ships, and text alerts on delivery day.

Pre-orders and limited releases ship on the dates shown on their product page.

Do I need to be home?

Someone 21 or over has to sign. Carriers deliver Monday to Friday, 8am to 9pm, and make three attempts. If nobody's home during the day, ship it to a business address. Boxes are unbranded.

Changes & returns

Can I change or cancel my order?

Before it ships, email help@flaviar.com as soon as you can and they'll do their best. Once an order is in transit it can't be cancelled, and pre-orders and limited releases can't be cancelled at all.

Something arrived damaged or wrong

Email help@flaviar.com within seven business days of delivery and they'll put it right.

Can I return a bottle?

Whiskey can't be returned because you've changed your mind or it isn't to your taste. Unused merch in its original packaging can be returned within seven days of delivery: email help@flaviar.com for instructions.

The full details are in our refund policy and shipping policy.

I missed the delivery

The carrier tries three times. If the parcel goes back, email help@flaviar.com to choose a reship or a refund. Fees apply for failed deliveries, as set out in the refund policy.

The whiskey

What's actually in it?

Whiskey. That's all. No coloring, no sweeteners, no shortcuts. Just grain, water and time.

Is it a blended whiskey?

It's three mash bills, blended together with nothing added. Because we didn't add anything, the official category on the label is American whiskey.

Who makes it?

We do. We select whiskey from partner distilleries, then blend and bottle it ourselves in Tennessee.

Whiskey or Cask Strength?

Same nothing-added approach. Wilder Heart Whiskey is bottled at 94 proof: easy, open and made for the first pour of the night. Cask Strength is bottled at full strength, 117.5 proof: rich and velvety, softer than its proof might suggest.

How should I drink it?

However you like it. Neat, over a single rock, or in a simple cocktail. Try it neat first, then add a few drops of water and see what opens up. See all pours.

How do I store it?

Upright, somewhere cool and out of direct sun. Sealed, it keeps for years. Once it's open it's at its best within a few months, though it won't spoil.

Basecamp

What is Basecamp?

Our free crew. Sign up with your email, earn Trail Points for following, sharing and posting your #SunsetPour, and trade them for rewards you can't buy. See how it works.

Can I get Wilder Heart for my bar or store?

We'd like that. Get in touch and tell us where you are.

I'm writing about Wilder Heart

Email press@wilderheart.com or visit the press page for images and facts.

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